Personalized Fortune Cookies
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Personalized Fortune Cookies

Same business and same location for more than thirty years. A family tradition of providing the finest quality products and services.

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Our Commitment to Privacy
Personalized Fortune Cookies values the relationship we have with our customers and is committed to responsible practices in handling personal information.
Our company will adhere to these privacy principles in the collection, use, release and security of customer information both online and offline.
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Privacy Policy
Our company will adhere to these privacy principles in the collection, use, release and security of customer information both online and offline:
What types of personal information is collected and how is it used?
We collect personal information such as your contact information (name, email address), billing/shipping information, credit card number and shipping address. When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or "URL") of the Web site that you came from before visiting our site, which pages you visit on our site and which browser you used to view our site.
We use the information you provide to 1) fulfill requests for products or information, 2) provide customer services, 3) offer new products and promotions, 4) measure and improve the effectiveness of our website, 5) tailor our online or in-store offerings to your preferences, and 6) other business purposes.
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Does use cookies or other technologies to collect information?
A "cookie" is a small data file that a website may send to your browser and which may then be stored on your system. Our website uses cookies to create a continuous connection &/privacy.php#151; cookies let us "remember" information about your preferences and passwords and allow you to move within our website without logging on repeatedly.
Does Personalized Fortune Cookies share information?
In few situations, Personalized Fortune Cookies may need to share personal information with third parties. For instance, we may share information with third parties that perform services on our behalf, including processing credit card payments, fulfilling orders, sending mail and email, or delivering packages.
Occasionally, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.
How do I correct or update my information?
Personalized Fortune Cookies provides several different methods for you to correct or update the information you give us. To correct or update your information:
  • If you have already created an account with, you can make changes to your information after logging in to your account.
  • You may email account changes to [email protected].
  • You may mail an account change request to: Personalized Fortune Cookies, Attn: Customer Service, 295 9th Street, Oakland, CA 94607
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How is my personal information secured?
Whether you shop at our retail store or online, we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.
Safe Shopping Policy
Credit card security is a top priority and we have taken numerous precautions to ensure that your payment information is processed accurately, confidentially and securely. uses encryption technology, Secure Sockets Layer (SSL), to protect your credit card information during online data transport. SSL encrypts ordering information such as your name, address, and credit card number so that it cannot be intercepted through electronic channels. Some older browser versions and some firewalls do not permit communication through secure servers. In that case, you will be unable to securely Login to your account or purchase products.
Choosing a Personal Password
When you create an online account at, you need to select a password that you will remember. It must be at least 6 characters. Choose a combination of both letters and numbers to maximize your level of protection. You are solely responsible for maintaining the secrecy of your passwords or any account information.
Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Personalized Fortune Cookies cannot ensure or warrant the security of any information you transmit to us by email and you do so at your own risk.
Does Personalized Fortune Cookies collect information from children?
We will not knowingly or intentionally collect personal information online from children under the age of 13. We are committed to protecting the privacy of children.
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Whom may I contact with questions or concerns?
Please contact our Privacy Department to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. We will respond within five business days after receiving your inquiry. Below are two options for contacting our Privacy Department:
  • Postal Mail: Personalized Fortune Cookies, Attn: Privacy Department, 295 9th Street, Oakland CA 94607
Will this Privacy Policy change in the future?
As will continue to apply new technologies to improve the services and features provided, this policy is subject to change. If we change this Privacy Policy in such a way that your personal information may be shared in a different manner, we will give you the choice to opt-out of having your past information shared in that new manner. Additionally, we will post any changes to our Privacy Policy on this web page or in other formats we deem acceptable, so that our customers will always know what information we collect online or offline, how we use it and what choices they have.
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